Issue: Clients are experiencing different variations of an error message upon startup of HowNow, beginning with "Database compatibility error - Duplicate entities exist...". Consequently, they encounter difficulties accessing their software Here are some example screenshots of this error:
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Cause: The root cause of this problem lies in the presence of duplicate entries within the database, where such duplication should not otherwise occur.

Workaround/Resolution: To address this issue, follow these steps:
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​- Analyze Error Message: Thoroughly examine the error message, focusing on the 'Class name' and 'Description' provided in the error message. This information can offer insights into the possible location of the duplicate entries within the database.
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​- Investigate User Workflow: Engage the customer to gather more information about the specific actions or workflows that led to the occurrence of this error. Understanding the steps that triggered the issue can aid in replicating the issue.
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​- Collaborate with Support Manager or Colleague: Discuss with the support manager or colleague to devise a strategy to resolve the issue; which may involve running an SQL query to remove duplicates.
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