Support Issues
17 articles
Executing ATO data import on BAS Lodgement sheetIssue: Data is not populating from the ATO into my Excel worksheets. The ATO link is set up correctly as according...
How to troubleshoot HowNow Prompting for Update on Every Application StartupAllow Users to pin the correct HowNow version to fix Prompts for Update on Every Application Startup
Active WP - Errors: 'There was an internal error while processing the request.' and 'Error while running optimization.'
SWP - Checkboxes not showing when inserting a workpaper
Active L&R - Totals don't match sum of rounded numbers
Resolving "Document Not Found" Error in HowNow
Resolving SharePoint Security Warning in Excel
Fixing "You are not authorised to perform that action" Error in Workpapers
Active L&R - Formula Guide for ABN and ACN Display in Header Templates
Active Admin - Troubleshooting AADSTS50011 Microsoft Sign-In Error for Active Workpapers
Active - "Error creating import Journal Dated 30/6/20xx. Journal is out of Balance by $x.xx"
Smart Workpapers – Missing Starter Files
Active WP - Inspecting Hyperlinks in a Binder
Active - What causes unwanted transactions to import into Datasets and Workpapers
Active WP - How To use the 'Export to Worksheet' Function
How to troubleshoot Missing Objects/Checklists/Graphs When Inserting a Custom Record TemplateThe ability to allow users to insert record templates that include objects like checklists/graphs/images