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Support Issues
155 articles
Home Page : Unable to Open Documents
Fix for knowledge documents sitting outside of the content folder
Troubleshooting
Active - Active Sync Errors Explained
Active - Best Practices for Changing Email Address
Active - "Error creating import Journal Dated 30/6/20xx. Journal is out of Balance by $x.xx"
[AU] Template training sessions (Active Workpapers)
Active - Clicking into small WP LR icons on the Clients Screen does nothing
Active - Exported journals don't appear in Ledger/Active Workpaper Balances
Active - What causes unwanted transactions to import into Datasets and Workpapers
Active Admin - Troubleshooting AADSTS50011 Microsoft Sign-In Error for Active Workpapers
Active WP - Exported Balancing Journal Not showing in Xero
Active WP - ITA/ICA data not populating whilst BAS/wages sheet populated with ATO data.
Active L&R - Closing Asset Value shows negative for Disposed Assets in a pool
Active WP - Error when rolling over a SWP file: "Title must not exceed 64 characters."
Active WP - Restoring to a Previous Version of the Binder
Active WP - An Authentication Policy cannot be fulfilled / Unregistered Error
Active L&R - Formula Guide for ABN and ACN Display in Header Templates
Active WP - error: A worksheet much have an ID to create a key value
Active L&R - Understanding Depreciation Calculations for Asset Additions
Active WP - Reclassified Accounts in Xero don't update their classification in Active
Active WP - Debtor/Creditor Workpapers calculate GST for GST-free invoices/bills as well
Active WP - #REF! error in cells
Active WP - Custom Headers and Sub-Account Indentations
Active WP - Tolerance Setup / Levels
Active L&R - Set up Swinging Accounts in Active Ledger
Active WP - Resolving "A binder column is required" Error in Active Workpapers
Active WP - New Deleted Sheets Logging Explained
Active WP - Dates not displaying correctly, showing 1901 in some cases.
Active WP - Error: 'Unable to map Ledger Journal Line to Workpapers Account' in Income Tax Automation
Active WP - Error: 'The supplied file does not contain a workpaper id.'
Active WP - QBO P&L values show cumulative instead of exact values for each year
Active L&R - Quickly assigning accounts to primary production
Active WP - Using the 'Copy in Place' Feature for Custom Worksheets
Active WP - How to checkout and check-in a binder
Active WP - Error: "Excel found a problem with one or more formula references in this worksheet..."
Active WP - Binder gets hidden
Active WP - How To use the 'Export to Worksheet' Function
Active WP - Workpapers opened on a Mac show American Date Formatting
Active WPs - Troubleshooting ATO/BAS Connection Issues Checklist
Active WP - ATO Benchmark interest rate field showing blank in M40 MV/Car FBT workpaper
Active WP - PDF preview error 'File preview not available'
Active WP - Restricted Clients Limitation
Active WP - How To troubleshoot a Corrupt Binder
Active WP - Binder Issues when size exceeds 100MB
Active WP - Error: 'We're having trouble connecting to the server. Please try again later.'
Active L&R - When CWDV is greater than OWDV for a depreciating asset
Active WP - File Permissions & Cell Protection for Custom Workpaper Records
Active WP - ATO Import Error SMN.ATO.AS.EM024
Active WP - How to Troubleshoot Debtors/Creditors OB
Active WP - Blank Trial Balance Accounts in Excel's Active WP Add-in
Active WP - 'Invalid file' or 'Unable to find Binder' Addin Errors
Active WP - GST Rec workpaper shows #SPILL! in many fields
Active WPs - Microsoft Signin Loop/Sharepoint Access Issues Checklist
Active WP - Inspecting Hyperlinks in a Binder
Active WP - FYI Entity Prefill not working
Active WP & SWP - Understanding Section A Category List
AWP - Executing ATO Data Import on BAS Lodgement Sheet
Add-Ins Overview : HowNow on Premise
BusinessFitness Identity 2 Factor Authentication
Clearing Emails from Regedit for a New User
Display Field Editor - Grid Sorting
DataSync Setup : WorkflowMax [Xero]
Email Manager Troubleshooting
Email Manager: Security Manager Not Found
Email Manager - Unable to find an entry point named 'TaskDialogIndirect' in DLL 'ComCtl32'
Emails not filing to HowNow
Embedded File Path and File Helper Service
File Helper Troubleshooting & Config Options
Fixing "You are not authorised to perform that action" Error in Workpapers
Fixing Unwanted Code Snippets When Copying Text from Business Fitness to Outlook
HNX - Error "An error occurred during startup: '1899-12-30' is not a valid date and time
HNX - Connectivity Troubleshooting
HNX - HowNow Prompts for Update on Every Application Startup
HNX - HowNow Startup Error: "An error occurred during startup: '1899-12-30 is not a valid date and time"
HNX – Connection to Cloud Storage Server Error - Port 445 Is Open
HNX/HNOP - Error: "Database compatibility error - Duplicate entities exist..."
Home Page is Blue
How to Unprotect Excel Sheets in Business Fitness Binders
HowNow Document Converter - an additional instance of HowNow opens
Installing HowNow onto a New Machine (HowNow OnPremise)
Multiple Outlook accounts and the Email Manager add-in
MYOB File Wont Open
Office 2010 : Updating the Outlook manifest file
PDF Icon Missing
Refresh Token Fix - Data Sync (HNOP)
Reinstalling the Document Converter
Resolving Excel Workbook Sync Errors in Active Workpapers
Resolving BGL SimpleFund 360 Connection Issues in Smart Workpapers
Resolving SharePoint Security Warning in Excel
Resolving New User Access Issues with Sharepoint in Excel
Resolving "Access Denied" Issues in Active Platform
Resolving "Document Not Found" Error in HowNow
Restoring Previous Version
Resolving "Exception from HRESULT: 0x800A03EC" Error in Smart Workpapers
Standard Support Questions
Smartlinks are Broken in a Document
Smartlinks not working
SWP - How to Create 'Go to Index' and 'Select Status' coded actions
SWP - Access is denied/Setup was not completed
SWP BFIdentity - Internal Article
SWP - Xero File Missing in Smart Workpapers Connections
SWP - User Access Troubleshooting Checklist
SWP - Resolving the "Excel ran out of resources while attempting to calculate one or more formulas" Error
SWP - Circular Reference Formula Error in Excel
SWP - Unable to click on/select any options in the SWP Dropdown Menus
SWP - Frequent Dropouts of the SWP addin
SWP and Active WP - List of Workpapers that rollover
SWP - Smart Workpapers Troubleshooting Checklist
SWP - Error: "You are not subscribed to the Connected Workpapers product"
SWP - Excel Hyperlink Error "Cannot open the specified file."
SWP Internal Help Article: Reconciliation Fields Not Changing Color in Collapsed or Expanded View
SWP - Missing Objects/Checklists When Inserting a Custom Record Template
SWP - 'Unable to find Item on MYOB Server' Error
SWP - Index Page: Status Change Doesn't Pre-fill 'Status Updated By' Column - Reference Isn't Valid error.
SWP - Excel UI crashing without Impacting Program Responsiveness
SWP - error: Unable to set the Hidden property of the Range class
Troubleshooting Data Loading Issues in Active Ledger & Reporting
Undelivered Mail Returned to Sender
HNOP - Error: "Runtime error 216/217" - Hownow appears partially initialized on one workstation