Overview:
This article covers the resolution for the AADSTS50011 Microsoft sign-in error customers may encounter when using the Active Workpapers add-in. This error typically occurs due to a mismatch between the redirect URI in the Microsoft platform and the settings configured for the application. This is confirmed to be a Microsoft-related issue and not a fault with our platform.
Symptoms:
Error message: AADSTS50011: The redirect URI '<URL>' specified in the request does not match the redirect URIs configured for the application.
Affects users attempting to install or access the Active Workpapers add-in via Microsoft AppSource.
Root Cause:
The issue stems from Microsoft’s configuration settings. Specifically, a data pipeline issue in their infrastructure is affecting the region servicing our application. Microsoft has acknowledged the problem and is running diagnostics to determine mitigation steps.
Resolution:
Confirm the Error:
Verify that the customer sees the AADSTS50011 error message and gather any relevant screenshots for documentation purposes.
Instructions for IT Team:
Direct the customer’s IT team to follow these steps in the Microsoft 365 Admin Center:
Access the Microsoft 365 Admin Center
Sign in to the Microsoft 365 Admin Center with a Global Administrator or App Administrator account.
Navigate to Settings > Integrated apps.Get the 'Active Workpapers' App
In the Microsoft 365 Apps section, search for Active Workpapers.
Click Get It Now and follow the prompts.Select Apps to Deploy
Choose any Active Add-Ins you wish to install (e.g., Active Workpapers or Active Ledger & Reporting). Note that options may vary depending on the setup in the customer's tenant.Permissions
Assign user permissions if needed, or set permissions for the entire organization.
Accept the permissions for the Active web app and complete the deployment.
Use the Canned Response:
For consistency, you can use the canned response below to reply to customers experiencing this error:
Canned Response:
Subject: Resolution for Microsoft Sign-In Error (AADSTS50011)
Thank you for reaching out regarding the sign-in error you encountered.
After investigating, our backend engineers (DevOps) confirmed that the error message you are seeing (AADSTS50011) relates to your Firm's Microsoft AD configuration and not our platform. To resolve this, please reach out to your internal IT team or Microsoft Office Admins and ask them to follow the steps below:
Workaround:Access the Microsoft 365 Admin Center
Sign in to the Microsoft 365 Admin Center using a Global Administrator or App Administrator account.
Navigate to Settings > Integrated apps.Get the 'Active Workpapers' App
In the Microsoft 365 Apps section, search for Active Workpapers.
Click Get It Now and follow the prompts.Select Apps to Deploy
Ensure the Active web app is selected and choose any Active Add-Ins you wish to install (e.g., Active Workpapers or Active Ledger & Reporting).Permissions
Assign user permissions if needed, or set them for the entire organization.
Accept the permissions for the Active web app and complete the deployment.
Please forward the above information to your IT team, and let us know if the workaround resolves the issue. We appreciate your cooperation, and your feedback will help us improve our documentation for other clients experiencing the same Microsoft-related issue.
If you need any further assistance, feel free to reach out.