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Active WP - PDF preview error 'File preview not available'
Active WP - PDF preview error 'File preview not available'

Issue: Some users may encounter the following error on the preview screen when attempting to preview a PDF attachment from within a...

Updated over a month ago

Issue: Some users may encounter the following error on the preview screen when attempting to preview a PDF attachment from within a binder:

File preview not available

This application domain (https://workpapers.businessfitness.com.au) is not authorized to use the provided PDF Embed API Client ID.



Cause: Firewall/AV blocking access to certain sites that the PDF preview screen uses.

Workaround/Resolution:

Make an exception in your firewall and any security programs to allow users to access the following URL:
https://acrobatservices.adobe.com/dc-pdfverbs-web

By allowing access to this URL, users should be able to preview PDF attachments from within the binder without encountering the aforementioned error.

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