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Active WP - ATO Import Error SMN.ATO.AS.EM024
Active WP - ATO Import Error SMN.ATO.AS.EM024

Issue: When users connect to the ATO, they may sometimes encounter the following error:  SMN.ATO.AS.EM024 Cause: This error may...

Updated over a month ago

Issue: When users connect to the ATO, they may sometimes encounter the following error:

SMN.ATO.AS.EM024


​Cause: This error may be due to an incorrect branch number entered for your clients. Alternatively, if the binder is connected to a group, the initial branch number entered in the side pane menu might have been incorrect.

Resolution: Update the correct branch number on the client screen for that binder. If the binder is connected to a group, remove and re-add all ATO worksheets until the branch number menu appears in the side pane.

For additional troubleshooting steps, refer to: Active WPs - Troubleshooting ATO/BAS Connection Issues Checklist

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