Here is an internal checklist to troubleshoot issues when importing data from ATO into an Active Binder:
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1- Ensure correct set up of ATO connection in Active Admin Centre > Tax Agents section.
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2- Verify that the software ID from step 1 is correctly entered into Access Manager in ATO. Cross check the ABN and Tax Agent number from Active with your ATO portal.
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3- Confirm that the relevant client is listed in myGov/ATO portal under the list of 'My Clients'

4- Ensured consistency between ABN and branch number on the Client screen in Active and the branch number on the activity statement screen in ATO. Also ensure the correct Tax Agent is selected in Active if using multiple.
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5- Execute/Trigger a import again / refresh the side pane / as a last resort; delete and recreate the BAS tax workpaper
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6- Ensure that the ATO portal does not have another BAS agent, identified by a different RAN number, linked to the client:
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7- Ensure if your BAS agent number has a leading zero in it. Ensure to enter it in Active, otherwise an 'OK' message may appear. Tax agents can check this in the Tax practitioner board's website; https://myprofile.tpb.gov.au/
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