Issue: Clients may occasionally encounter the following errors when opening a binder:
"Invalid file"
"Unable to Find Binder"
Cause: The add-in is unable to locate the correct binder UI for the binder/excel workbook opened in Excel.
Resolution:
This issue may occur for various reasons. Follow this checklist to troubleshoot and resolve the error:
Open the binder in Excel, unhide the 'HNSW_properties' sheet, and ensure that the Binder ID in the workbook matches the Binder ID visible in the URL of the binder in the website UI.
When the Active Workpapers add-in is initializing, ensure that the user is logged into the correct firm, when prompted by the authentication popup.
Verify that the user has access to all offices associated with the binder and its client/client groups.
Confirm that the user is appropriately licensed in Central and that the subscription module for Active Workpapers (AWP) is active, with no user sync errors.