Overview: This article explains how to reset your Business Fitness 2FA authenticator. If you don’t have a recovery code, you’ll need to contact support for assistance.
Note: You'll need one of the recovery codes you got when you set up your authenticator. If you don't have a recovery code, please contact our support team at [email protected] to request a reset.
Your support email must include your company's email signature. This ensures proper tracking of your request and is part of our security requirements.
2FA reset requests received via phone call will not be accepted.
Instructions for Resetting 2FA
Access the Identity website
Log into to the Identity Platform; https://identity.businessfitness.com.au
Log in with your username and password.
Using recovery code
When prompted for the authenticator code, login using a 'recovery code' or an 'SMS code' if your existing 2FA codes are not accessible
If using the recovery code option, enter one of your recovery codes saved during setup.
If using the sms code option, enter in the code received by sms.
Configure authenticator app
Navigate to the Two-factor authentication screen.
Select the option to 'Reset authenticator key' and complete the onscreen process to set up your 2FA again.
New recovery codes
You'll receive new recovery codes on the next screen. Previous codes are now invalid
Make sure to save these new codes securely.
Completing the process
Click 'Profile' to finish.
Access restored
You can now log in to Business Fitness services again.
If you are setting up your 2FA for the very first time please see section 'Set up 2FA authentication' in the help article below:
Set up your Business Fitness Identity Account and 2FA