Overview: This article provides step-by-step instructions for transferring authenticator codes from one phone to another using the Google Authenticator app. It covers Android and iPhone users, ensuring a smooth transition of your two-factor authentication (2FA) codes.
Before you start
Before beginning the transfer process, ensure the following:
The Google Authenticator app is installed on your new phone.
You have access to your old phone.
Note: These instructions apply to the Google Authenticator app. For other apps, consult their respective support teams.
Steps for Android users
On your old phone:
1. Open the Google Authenticator app
2. Tap the three-dot menu button
3. Select 'Transfer Accounts'
4. Choose 'Export Accounts'
5. Select the accounts to export to your new phone.
On your new phone:
1. Open the Google Authenticator app
2. Tap 'Get Started'
3. Select 'Import Existing Accounts' at the bottom of the screen
4. Select 'Scan QR Code'.
Your old phone may have several QR codes to scan with your new phone, begin scanning these and follow the instructions to complete the transfer. You will get a confirmation prompt when each transfer is successful.
Steps for iPhone users
Navigate to your Google Account page at https://myaccount.google.com.
Click Security in the left-hand menu.
Scroll to the Signing In to Google section and select Two-Step Verification.
Locate Authenticator on iPhone and click Change Phone.
Choose the type of phone you are using and follow the prompts.
On your new phone, open the Google Authenticator app and select Begin.
Tap Scan Code and scan the QR code displayed in your web browser.
Enter the six-digit code from your new phone into your web browser.
Repeat this process for all accounts listed in the authenticator app on your old phone.
Steps for Manually Resetting 2FA
For resetting your 2FA and manually setting it up on your new phone, please see the help article below:
Resetting your 2FA / Business Fitness account Authenticator