Overview: A service account is a user account for a system or integration rather than a real person. You create it the same way as any other employee, then tick one extra box when you send the invite.
Before you start
The email address you use must have access to a working mailbox. The invite is sent to that address, and it has to be opened to set up the password and 2FA.
Check the name and email address carefully. Once the invite is sent, these details can only be changed through Business Fitness Identity Services.
Creating a new service account
In HowNow, go to File > Administration > Employees.
This will open HNX Web admin portal.
Create a new user for the service account.
Select the new user in the employee list, then click Invite User.
In the Employee Invite window, confirm the First Name, Last Name and Email are correct.
Tick Invite as Service Account?
Click Invite Employee.
Turn an existing user into a service account
You can't use Invite User on someone who is already active. Instead, disable the user and then enable them again as a service account.
In the HNX Web employee list, select the user.
Click Disable User.
With the user still selected, click Enable User.
In the window that opens, tick Invite as Service Account?
Confirm to enable the user.
Warning: This change can't be undone from HowNow. To turn a service account back into a regular user, contact our support team.
After the invite is accepted
The invite is sent to the service account's email address. Once it's accepted, the account can set up its own password and two-factor authentication (2FA).