The below instructions show you how to reset your Business Fitness authenticator.
Note: You'll need one of the recovery codes you got when you set up your authenticator. If you don't have a recovery code, please contact our support team at [email protected] to request a reset.
Your email must include your email signature. This ensures proper tracking of your request and is part of our security protocols.
Reset requests received via phone call will not be accepted, or by submitting a ticket through the website will delay the reset.
Instructions
Access website
Using recovery code
Configure authenticator app
New recovery codes
Completing the process
Access restored
Further assistance:
If you need more help, please email our support team at [email protected].