All of the Advanced System Tools should only be used with the help of the HowNow Support Team and a support code is required.
System Tools
API Integrations - Please contact the HowNow support team
Cloud Storage - Please contact the HowNow support team
Software License - Please contact the HowNow support team
Database Tools
Database Settings
These settings tell HowNow where to find the HowNow database on the cloud server - these should not be altered unless under the direction of the Business Fitness Support Team.
Data Integrity Check
The HowNow Data Integrity Check module is a support tool used to check the HowNow database for inconsistencies. Note: A complete backup of the HowNow database and all associated files must be taken before any repairs are attempted!
Definition: A Profile is a collection of metadata about an entry in HowNow. The Profile specifies the entry’s Title, Description, and other attributes depending on the type of entry. The Data Integrity Check has three sections, Knowledge, Records and Contacts.
Knowledge
This section has three phases. Any errors found in each phase are displayed on screen and and can be stored to a file or printed. The first phase checks every knowledge profile in the database to ensure that the document it references actually exists. The second phase checks that every document in the Content folder has a profile in the HowNow Knowledge database and that there are no duplicates (two or more profiles referencing the same document). The third phase checks that the document modified date stored in the profile matches the document's modified date. Any inconsistencies are automatically fixed.
Repair Options
Records
This section has 5 optional phases. Any errors found in each phase are displayed on screen and can be stored to a file or printed.
1. Check all Record Files are Profiled (On by default) - checks that all record files in the records file
system have a profile in the records database:
Options
Repair Options
Note: if a profile exists, the file will be moved to the location specified by the profile.
2. Check all Profiled Record Files Exist (On by default) - checks every record profile in the database to ensure that the record file it references actually exists.
Options
Repair Options
3. Check Record Locations - checks that the record file path stored in the profile matches the location
and contact details of the record file.
Repair Options
4. Check for Duplicate Records - checks that each record file is only referenced by one profile.
Repair Options
5. Check for Duplicate Contact Folders - checks that there is only one contact folder for each
contact's record files
Repair Options
Contacts
This section checks the contacts database for duplicates caused by a change of contact identifier such as the contact's name or client code. Any errors found in each phase are displayed on screen and can be stored to a file or printed.
Repair Options
External Connection
Please contact the HowNow support team.
The External Database Connection Setup wizard configures the connection between an external contacts database and the internal contact database that HowNow uses to populate (insert data into) merge documents and to store records. HowNow can connect to any number of external databases simultaneously or to the same database multiple times to extract different information. This option is used with the assistance of the HowNow Support Team.
The internal contact database contains the following fields as standard. The wizard allows fields from the external database to be translated into the corresponding HowNow fields where necessary and can also create additional fields when required.
HowNow Contact Field List
ClientCode | Contact reference, usually the unique identifier of the contact. |
Title | Contact title (Mr, Mrs, Ms, etc) |
FirstNames | Contact first name plus middle name if any |
LastName | Contact surname |
Salutation | Contact salutation (John, Mary) |
Abn | Australian Business Number |
Acn | Australian Company Number |
EntityName | The entity, company or trust name (Note this field should contain the entity name if the contact is a company and LastName + comma + FirstNames if the contact is an individual). |
Tfn | Tax File Number |
Sfn | Superfund |
Current | The client is active (Y or N) |
Email | Contact email address |
Address1 | Address line 1 |
Address2 | Address line 2 |
Address3 | Address line 3 |
Address4 | Address line 4 |
Address5 | Address line 5 |
Phone | Client phone number |
Fax | Client fax number |
Mobile | Client mobile number |
IsIndividual | Specifies if the contact is an individual (Y) or an entity (N). Used in the address block and other places to control display of the entity name. |
IsActive | Specifies that the contact is active or inactive. Active contacts appear on the selection list when adding new records. Inactive contacts only appear on the selection list when searching for existing records. |
Addressee | If Addressee has a value it is used as the contact full name. If it is empty the contact full name is created from Title + FirstNames + LastName |
GroupName | Spare or used to ‘group’ contacts. |
HowNow Support Utility
This area is used by the HowNow Technical Support Team only.
Cataloguing Tools
Knowledge and Records Catalogue tools - Please contact the HowNow support team
Advanced File Tools
Advanced File Migrator - Please contact the HowNow support team
Advanced File Importer - Please contact the HowNow support team