Check port 445 isn't blocked via PowerShell
Test-NetConnection -ComputerName lephantaccbvtmtxiiueit.file.core.windows.net -Port 445Check Internet Speed
Try using the logout URL
Try clearing Credential Manager of any HowNow entries
telnet hnxsqlserver.database.windows.net 1433 (run in CMD - blank means its fine)
Make sure IE is not the default browser
Check that the clients IP address (whatismyip.com) matches what is authorised in the database.
DB Script to check: select * FROM sys.database_firewall_rules
If the IP address doesn't match, speak with TO to confirm that you can run the below script to add the IP address manually.
EXECUTE sp_set_database_firewall_rule N'<LicenseUserID from Members Table>-admin', '<IP Address>', '<IP Address>';
IPV6 breaks things too https://businessfitness.atlassian.net/browse/HH-2933