Issue:
New users see a Microsoft sign-in prompt with the message "Tell us the account you want to use to open e79b9622-edf5-4a2c-96fc-e7547ee77543" instead of the normal message when accessing a binder stored in SharePoint via Excel desktop, as shown in the screenshot.
Solution:
1. Log in via Excel Online:
- Open the binder via Excel Online in a web browser from BusinessFitness website.
- Log in with your Microsoft account credentials.
- Access the specific SharePoint binder online to authenticate the account.
- If an error occurs at this step:
- Remove and re-add the document license.
- Retry accessing the binder in Excel Online.
2. Retry in Excel Desktop:
- Close and reopen Excel desktop.
- Access the SharePoint binder again, which should now open without the sign-in prompt.
- If an error occurs at this step:
- Update the license in Excel.
- Ensure the correct Microsoft subscription is active.
- Verify that the correct Microsoft email is being used.
Notes:
- Ensure Office is up to date.
- Check for any connectivity issues or IT policy restrictions.
- For more information, refer to the Active Workpapers - Microsoft Signin Loop/SharePoint Access Issues Checklist: [Active WPs - Microsoft Signin Loop/Sharepoint Access Issues Checklist]