Overview: The error message 'We're having a bit of trouble connecting you to Workpapers' often occurs due to a mismatch between your device's time and the Platform's server time. This can happen when time settings are adjusted manually or automatic time syncing is disabled.
Resolution
Here's how to fix it in two easy steps:
Step 1: Sync your device's time
Ensuring your device's time is accurate is the first step to resolving the connection issue. Follow the steps below based on your operating system:
For Windows: Right-click the clock in your taskbar and select 'Adjust date/time'. Turn on 'Set time automatically' and click 'Sync now'.
For MacOS: Click the Apple menu, choose 'System Preferences', then 'Date & Time'. Check 'Set date and time automatically'.
Step 2: Restart your web browser
After syncing your device's time, close and reopen your web browser to ensure the changes take effect.
Additional troubleshooting tips
If the issue persists, consider the following:
Ensure your internet connection is stable.
Ensure you are using the correct URL which is https://workpapers.businessfitness.com.au/ if you are a Smart Workpapers user
Verify that your firewall or web security programs are not blocking the Smart Workpapers URL above.
Clear your web browser's cache and cookies.
Still having trouble? Contact our support team for assistance.