We strongly recommend having your IT department making the below changes.
If you are experiencing the above error or similar, below is the corresponding registry snippet below and save it into a .reg file to be run on the computer having this issue. Your IT may also also have to grant permissions to make the necessary changes to your machines registry.
NOTE: Before you make any changes to the registry, always make sure to make a backup in case anything goes wrong.
PNG file type
Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\pngfile\shell\open] "MuiVerb"="@%ProgramFiles%\\Windows Photo Viewer\\photoviewer.dll,-3043" [HKEY_CLASSES_ROOT\pngfile\shell\open\command] "(Default)"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,\ 00,75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,\ 22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,\ 00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,\ 68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,\ 00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,\ 6c,00,6c,00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,\ 00,77,00,5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,\ 20,00,25,00,31,00,00,00 @="%SystemRoot%\\System32\\rundll32.exe \"%ProgramFiles%\\Windows Photo Viewer\\PhotoViewer.dll\", ImageView_Fullscreen %1" [HKEY_CLASSES_ROOT\pngfile\shell\open\dropfile] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}"Text
JPG file type
Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\jpegfile\shell\open] "MuiVerb"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,\ 69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\ 00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,\ 72,00,5c,00,70,00,68,00,6f,00,74,00,6f,00,76,00,69,00,65,00,77,00,65,00,72,\ 00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,34,00,33,00,00,00 [HKEY_CLASSES_ROOT\jpegfile\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\jpegfile\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}"Text
BMP file type
Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\Paint.Picture\shell\open] "MuiVerb"="@%ProgramFiles%\\Windows Photo Viewer\\photoviewer.dll,-3043" [HKEY_CLASSES_ROOT\Paint.Picture\shell\open\command] "(Default)"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,\ 00,75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,\ 22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,\ 00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,\ 68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,\ 00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,\ 6c,00,6c,00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,\ 00,77,00,5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,\ 20,00,25,00,31,00,00,00 @="%SystemRoot%\\System32\\rundll32.exe \"%ProgramFiles%\\Windows Photo Viewer\\PhotoViewer.dll\", ImageView_Fullscreen %1"
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