File Helper Service Issues and Troubleshooting
Loads in C:\Program Files (x86)\Business Fitness
Issue - FileHelperService won’t keep running
Issue - Can't change Portal Login details in HN
1. Ensure Smartlinks are installed on the computer running the service (preferrable), otherwise copy the HowNow.ini file into the FileHelperService folder (ProgramFiles x86, Business Fitness)?
2. Make sure the HN database path in the .ini file you copied into the FHS directory is correct.
3. Is your .ini file updated to incorporate the Portal Settings? (if testing check to/from staging/prod)
4. Can you log into Portal website with the Portal username saved in HowNow > Options > Portal?
5. HN5 >File >Options – does HowNow report that you are logged into Portal successfully?
6. Do you have the matching staging username and FileHelperService install or Production username and FileHelperService – see downloads page?
7. Check the user that the Service is running as, ensure that the user is Domain Admin - You will require the password!
8. Check SEQ logs. – login as ‘testers’ - Lookup your machine name. (MachineName = “demopc”)
9. Viewing the Errors
Open the FileHelperService.conf file and change ‘information’ to ‘verbose’
Double click on the FileHelperService.exe in the install folder or run in Command Prompt –
If you see ‘tags null and custom data null’ error in Seq under the Signature Signal, that means the Groupdocs json file is corrupt.
9. Make sure you have the most up to date Firebird.conf file – the right Firebird database version is installed.
Other Troubleshooting
10. Check FlameRobbin - Right-click Localhost to add a new host - Right-click on the Host database and >Execute SQL Statements
>select * from AUDITLOG >Enter >F4 or click on Play button
>order by AUDITLOGID desc >F4 or click on Play button
11. Use AgentRansack to find the files on the system where HN5 resides
Config Options:
<add key="LogLevel" value="Information" /> OPTIONS ARE: Verbose, Debug, Information, Warning, Error, Fatal (see developer for explanations and recommendations)
<add key="ActivateApiWorker" value="false" /> Changed in 5.0.0.75b Release to turn off outdated functionality
<add key="ActivateEmailCapture" value="false" /> Changed in 5.0.0.75b Release to turn off outdated functionality
See also: